Every case starts with a complete record.
Receive orders, files, photos, instructions and case details in one place.
WORKFLOW
From Order to Delivery.One Connected Workflow.
Receive cases, review details, assign work to internal or partner labs, track production, and manage communication — all from one case record.
WORKFLOW CHART
One Case.One Visible Workflow.
From case submission to final delivery, every step stays connected and visible in SUBDENT.
1
Receive
Orders, files and case details.
→
2
Review
Confirm information.
→
3
Assign
Choose the right lab.
→
4
Quote & Approve
Confirm treatment and pricing.
→
5
Produce
Internal or partner production.
→
6
Deliver
Shipment and completion.
Confirm details before production.
Review case information, identify missing details and communicate questions before work begins.
Send each case to the right lab.
Allocate work to internal teams, partner labs or outsourced production providers.
Confirm the treatment and pricing.
Review the quotation and approve before production.
Work is assigned and produced.
Manage production through your internal team, partner lab or outsourced lab.
Track the case to completion.
Shipment and final delivery remain visible.
CASE EXAMPLE
See a Case.Move Through SUBDENT.
Follow a dental case from submission to delivery — with every status, update and action visible in one place.
CASE #SD-24861
DeliveredImplant Crown · Upper Right
1SubmittedSTL + photos
2ReviewedDetails confirmed
3AssignedPartner Lab A
4Quote Approved$—
5In ProductionStatus updates
6DeliveredShipment visible
FilesSTL · Photos · Rx
Messages4 case-based updates
QuoteApproved before production
PartnerAssigned lab visible
FAQ
Workflow questions.
These answers are also suitable for the floating Help Desk knowledge base.
Can one clinic work with multiple labs?
Yes. SubDent is designed to manage multiple dental lab relationships while keeping each case record clear and visible.
Can a lab outsource work to another lab?
Yes. Partner-lab and outsourced production workflows can stay attached to the original case.
Where do files and questions stay?
Files, questions, quotations and updates stay attached to the relevant case record.
Can third-party supplier communication stay with the case?
Yes. Relevant outsourced supplier communication can remain connected to the case instead of being scattered across WhatsApp or email.
Where can I get support?
Email helpdesk@subdentus.com or use the floating Help Desk in the bottom-right corner.